Last updated July 22, 2022.
Zitobox is fully committed to promoting responsible social gaming as a policy of customer care and social responsibility. We aim to provide the most fun, social, and rewarding experience possible while taking appropriate measures to ensure this is done responsibly.
We believe it is our responsibility to our customers to ensure that you enjoy your experience using our products, while remaining fully aware of the potential risks that can be associated with online and mobile gaming if you don’t remain in control.
To ensure that you continue to enjoy safe and manageable play, we fully support responsible social gaming and have put measures in place to assist players who wish to control their play and we reserve the right to activate these measures unilaterally if, in our sole discretion, we consider them necessary.
1.1. Playing online and mobile games should be treated as a fun pastime. Here are some tips to help you maintain control of your gaming:
Keep it fun
1.2. Playing online and mobile games is a form of entertainment, but they should be played in moderation and not to escape reality.
Don’t spend above your means
1.3. Set a budget for your entertainment and stick to it. Only purchase Coins if you can afford to.
Keep track of your playing time
1.4. We’re happy you’re here and we hope that you can continue to enjoy playing, but don’t let gaming take up too much of your time. Just like going to a live sporting event or movie theater, we exist to provide entertainment.
Make use of our gaming management tools
1.5. If you need some time out, you can take a break from playing at any time by following the steps in section 2.
1.6. If you think you may be gaming too often, consider the self-assessment questions in section 3 below.
2.1. We encourage our customers to game responsibly, so we offer a variety of responsible social gaming features.
Set Daily Limits
2.3. The daily limits function provides you with options to pre-set:
• 2.4a. how many Coins you can purchase each day and/or week;
2.4. To pre-set a limit, send us a message via support@zitobox.com indicating you would like to set daily limits on your account usage. The email must include your full name, residential address, and email address associated with your player account.
2.5. We will respond accordingly and do our best to efficiently apply your requested limits or send you a follow up response if further clarification is needed. The limits will not come into effect until they have been fully implemented and this has been communicated to you. If after this you find that the limits have not taken effect, it is your responsibility to please inform us immediately.
2.6. You can change or revoke the limits you have set by sending us a request by selecting the “Contact Us” link on the platform and stating your intention to revoke the previously imposed limits.
Self-Exclusion and Account Closure Options
2.7. If you want to preemptively exclude yourself from the platform so that you are unable to create a Customer Account, you can email your request to support@zitobox.com. The email must include your full name, residential address, email address and age to allow us to block you from registering and playing on the Zitobox platform in the future. The self-exclusion can only be lifted 7 days after we receive your written email requesting to reverse your previous request of self-exclusion.
2.8. We will apply your self-exclusion as soon as practically possible, however, please note that this process takes a reasonable working period to implement. We will not consider the self-exclusion period as having commenced until it has been implemented by us and communicated to you. If after this you find that you can still access the Zitobox platform, it is your responsibility to inform us immediately.
2.9. During a self-exclusion period, you will not have any access to the Zitobox platform. If you require access to your account history and information you will need to email Customer Support.
2.10. At the conclusion of a Definite Self-Exclusion, your access to the Zitobox platform will be reinstated.
2.11. When an Indefinite Self-Exclusion is applied, it will only be possible to reopen your account by making a written email request to Customer Support via support@zitobox.com. The Indefinite Self-Exclusion will only be lifted 7 days after the email request is received by us.
2.12. Once the self-exclusion is applied, you will no longer receive any further marketing materials from us. We strongly recommend that you also seek exclusion from all other social gaming platforms you have an active account with. If you use social media channels, you should take steps to ensure that you don’t view or receive any news or updates from.
2.13. We may exclude you from the Zitobox platform for a definite or indefinite period at our sole discretion if there are reasons to indicate that you may have a social gaming problem.
Permanent Account Closure
2.14. You may choose to close your account. If you wish to do so, provide a written email request to Customer Support at support@zitobox.com.
2.15. We reserve the right to refuse or close a Customer Account in our sole discretion, but any contractual obligations already made by us will be honored accordingly.
3.1. If you think your or someone else’s gaming is becoming problematic, then it may be handy to consider the self-assessment questions below.
3.2. The more questions that you answer “yes” to, the more likely it is that you are having difficulties with your gaming. To speak with someone who can give you advice and support, please contact the Support Organization referred to in section 4.
4.1. Should you wish to access help and support services for people who have been adversely affected by gaming, we advise you to get in touch with the Computer Gaming Addicts Anonymous (CGAA) using the following email address: helpline@cgaa.info.
4.2. Important: Please note that the CGAA is an independent problem gaming support service and is NOT in any way affiliated with Zitobox. The CGAA does NOT provide customer support or dispute resolution services. Should you wish to discuss any matter or complaint related to your account, you can do so by contacting us via support@zitobox.com
